Our Privacy Policy

Serendipity Bookshop ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and disclose information when you use our website.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can identify you directly, such as your name, email address, postal address, phone number, and payment information (if you make a purchase on our website).

• Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, referring website, pages visited on our website, and the dates and times of your visits. This information is collected automatically through the use of cookies and similar technologies.

• Account Information: If you create an account with us, we will collect the information you provide during registration, such as your username and password.

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2. How We Use Your Information

We use your information for the following purposes:

• Processing Orders: To fulfill your orders, process payments, and communicate with you about your purchases.

• Customer Service: To respond to your inquiries and provide customer support.

• Account Management: To manage your account and provide access to personalized features.

• Marketing Communications: To send you newsletters, promotional emails, and other marketing communications (only if you have opted in to receive them). You can unsubscribe from these communications at any time.

• Website Improvement: To analyze website usage and improve our website and services.

• Legal Compliance: To comply with applicable laws and regulations.

 

3. How We Share Your Information

We may share your information with the following third parties:

• Payment Processors: To process your payments securely.

• Shipping Carriers: To ship your orders.

• Service Providers: To assist us with various aspects of our business, such as website hosting, email marketing, and data analysis. We require these providers to protect your information and only use it for the purposes we specify.

• Legal Authorities: If required by law or legal process.

We do not sell your personal information to third parties.

 

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and personalize your interactions with our website. You can manage your cookie preferences through your browser settings.

 

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

 

6. Your Rights

You have the right to:

• Access: Request access to your personal information.

• Correction: Request correction of your personal information if it is inaccurate.

• Deletion: Request deletion of your personal information (subject to legal obligations).

• Withdrawal of Consent: Withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us using the contact information below.

 

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date.

 

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

serendipitybookshops@gmail.com 508-301-1050

This Privacy Policy is governed by the laws of Massachusetts.

Date Effective: 03/19/2025

Serendipity Bookshop Safety and Anti-Discrimination Policy

Serendipity Bookshop is committed to providing a welcoming and safe space for all individuals, regardless of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by law. We believe in fostering a community where everyone feels respected, valued, and free from harassment or discrimination.

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Zero Tolerance for Discrimination and Harassment:

Serendipity Bookshop maintains a zero-tolerance policy for any form of discrimination, harassment, or intimidation. This includes, but is not limited to:

• Racial discrimination: Any act of prejudice, discrimination, or bias based on race or ethnicity.

• Religious discrimination: Any act of prejudice, discrimination, or bias based on religious beliefs or practices.

• Gender identity and expression discrimination: Any act of prejudice, discrimination, or bias based on gender identity or expression.

• Sexual orientation discrimination: Any act of prejudice, discrimination, or bias based on sexual orientation.

• Discrimination based on disability: Any act of prejudice, discrimination, or bias based on disability.

• Age discrimination: Any act of prejudice, discrimination, or bias based on age.

• National origin discrimination: Any act of prejudice, discrimination, or bias based on national origin.

• Harassment: Any unwelcome conduct that creates a hostile or offensive environment. This includes verbal, nonverbal, visual, or physical conduct.

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Safe Space for BIPOC and LGBTQIA+ Communities:

Serendipity Bookshop specifically acknowledges and actively works to create a safe and inclusive environment for members of the BIPOC (Black, Indigenous, and People of Color) and LGBTQIA+ (Lesbian, Gay, Bisexual, Pansexual, Queer, Intersex, Asexual, and other gender identities and sexual orientations) communities. We recognize the historical and ongoing challenges faced by these communities and are committed to actively combating discrimination and prejudice within our space. This commitment includes:

• A focus on diversity, equity, inclusion, and anti-bias practices.

• Selling books and stories that reflect the diversity of our community.

• Community Partnerships: We actively engage with and support organizations that serve the BIPOC and LGBTQIA+ communities.

• All employees are responsible for contributing to a safe and inclusive environment at Serendipity Bookshop. We encourage reporting of any concerns about discriminatory behavior to a manager or designated member of management. These reports will be thoroughly and confidentially investigated, and appropriate action will be taken based on the findings.

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Reporting Procedures:

Any instances of discrimination, harassment, or intimidation should be reported immediately to a member of management. All reports will be treated confidentially and investigated thoroughly. Retaliation against individuals who report such incidents is strictly prohibited.

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Consequences of Violation:

Violation of this policy may result in disciplinary action, up to and including termination of employment for staff, and banning from the premises for customers.

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Serendipity Bookshop believes that a diverse and inclusive environment enriches our community and strengthens our bookstore. We are committed to upholding this policy and creating a safe and welcoming space for everyone.